Consultations are by appointment only. Patients or their representative can phone or visit the surgery to make appointments. Routine appointments are on the day, emergency appointments are guaranteed same day. Patients can book telephone consultations with the doctor after 12PM on the day if they do not require medical examination
If you are in a life threatening situation, dial 999 for an ambulance. Genuine medical emergencies are guaranteed the same day appointment. You should advise the receptionist that you wish to make an emergency appointment. Reception staff are trained and provided with guidance to assess these requests and may ask you the nature of problem.
If your medical condition is such that it does not require physical examination, it may be sorted out over the phone. Patients and carers can speak to the doctor or health care assistant (HCA) on telephone for advice on all working days between 12:00 – 12:30. If the doctor or HCA are busy, the receptionist will advise an alternative time.
The practice has a chaperone policy. Intimate examination and those requiring exposure are undertaken only when essential and a chaperone is present. If you need a chaperone for your consultation, please ask the receptionist on arrival for consultation.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception as early as possible on the day.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to provide medical evidence to support sick leave or payment of SSP (statutory sick pay). Your GP will issue a sick note / medical certificate if you have seen him for the illness or he has evidence that you had seen an other doctor (in the practice, urgent care centre hospital or elsewhere) for this.
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a ‘Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone else e.g. dentist or hospital doctor who has treated you. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work – ’Fit Note’
The ‘fit note’ was introduced on 6 April 2010. With your employer’s support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).